At Chic Soul Store, we strive to make your shopping experience seamless—from browsing our collections to receiving your order at your doorstep. Below, you’ll find all the details about our shipping options, delivery times, and policies to ensure a smooth and transparent process.
Shipping Options & Delivery Times
We offer two convenient shipping methods to accommodate your needs:
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Standard Shipping
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Carrier: DHL or FedEx
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Cost: $12.95 (flat rate)
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Delivery Time: 10–15 business days after dispatch
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Best for: Faster delivery with reliable tracking
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Free Shipping
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Carrier: EMS
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Cost: FREE on orders over $50
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Delivery Time: 15–25 business days after dispatch
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Best for: Budget-friendly shipping with no minimum order
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Processing Time: All orders are processed within 1–2 business days (excluding weekends and holidays).
Where Do We Ship?
We proudly deliver worldwide, excluding select remote areas and parts of Asia (due to logistical restrictions). During checkout, simply enter your address to confirm availability.
Tracking Your Order
Once your order ships, you’ll receive a confirmation email with a tracking number to monitor your package in real time.
Returns & Exchanges
Not satisfied? No problem! You may return unworn, unwashed items with tags attached within 15 days of delivery for a refund or exchange.
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Return shipping costs are the customer’s responsibility.
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Refunds are processed within 5–7 business days after we receive your return.
Note: Sale items are final purchase unless defective.
Need Help?
For questions about your order, shipping delays, or returns, contact our friendly support team at [email protected]. We’re here to help!
Why Choose Chic Soul Store?
✅ Fast Processing – Orders packed and shipped within 48 hours.
✅ Flexible Shipping – Choose speed or savings with our two options.
✅ Global Reach – Serving customers across the Americas, Europe, and beyond.
Shop with confidence—your perfect outfit is just a few clicks away!
📍 Our HQ: 1647 Elk City Road
Indianapolis IN, United States (US)
46214
🌐 Start shopping: www.chicsoulstore.com