Frequently Asked Questions (FAQ) – Chic Soul Store
At Chic Soul Store, we want to make your shopping experience as smooth as possible. Below, you’ll find answers to our most common questions about orders, shipping, returns, and more. If you don’t see what you’re looking for, feel free to contact us at [email protected]!
Order & Account Questions
1. How do I place an order?
Simply browse our collections, select your items, add them to your cart, and proceed to checkout. You’ll need to provide your shipping details and payment information to complete your purchase.
2. Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery, so modifications or cancellations must be requested within 24 hours of purchase. Contact us immediately at [email protected] if you need changes.
3. How do I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this to monitor your package via the carrier’s website (DHL, FedEx, or EMS).
4. What payment methods do you accept?
We accept:
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Visa
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MasterCard
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JCB
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PayPal
All transactions are secure and encrypted for your safety.
Shipping & Delivery
5. Where do you ship?
We ship worldwide, excluding parts of Asia and remote regions due to logistical constraints. Enter your address at checkout to confirm availability.
6. What are my shipping options?
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Standard Shipping ($12.95): DHL/FedEx – 10–15 business days after dispatch.
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Free Shipping (Orders $50+): EMS – 15–25 business days after dispatch.
7. How long does order processing take?
Orders are processed within 1–2 business days (excluding weekends/holidays). You’ll receive an email once your package ships.
8. What if my package is delayed?
While most deliveries arrive on time, occasional delays can happen due to customs or carrier issues. If your order is significantly overdue, contact us for assistance.
Returns & Refunds
9. What is your return policy?
You may return unworn, unwashed items with tags attached within 15 days of delivery for a refund or exchange.
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Return shipping is the customer’s responsibility.
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Refunds are processed within 5–7 business days after we receive your return.
10. Are sale items eligible for returns?
Sale items are final sale unless defective. Please check product details before purchasing.
11. How do I initiate a return?
Email us at [email protected] with your order number and reason for return. We’ll provide instructions for sending items back.
Product & Sizing
12. How do I know which size to order?
Each product page includes a size guide with measurements. If you’re unsure, contact us for personalized recommendations.
13. What if my item is damaged or incorrect?
We take quality seriously! If there’s an issue, email us within 48 hours of delivery with photos, and we’ll resolve it promptly.
Other Questions
14. Do you offer discounts or promotions?
Yes! Subscribe to our newsletter or follow us on social media for exclusive deals.
15. How can I contact customer service?
Reach us at [email protected]. We typically respond within 24–48 hours.
Why Shop With Chic Soul Store?
✅ Fast, Worldwide Shipping – Reliable delivery options for every budget.
✅ Hassle-Free Returns – 15-day window for refunds/exchanges.
✅ Secure Payments – Multiple trusted payment methods.
Still have questions? We’re happy to help—just drop us a line!
📍 Visit us: www.chicsoulstore.com
🏢 Our address: 1647 Elk City Road
Indianapolis IN, United States (US)
46214