At Chic Soul Store, we want you to love every purchase. If you’re not completely satisfied, our hassle-free returns process makes it easy to exchange or return eligible items.

1. Return & Exchange Basics

Timeframe:

• 15 days from delivery date
  Condition Requirements:

• Unworn, unwashed

• Original tags attached

• In original packaging
  Who Pays for Return Shipping?

• Customer responsibility (we cover exchange shipping)

2. Step-by-Step Return Process

Step 1: Initiate Your Return

Email us at [email protected] with:

• Your order number

• Item(s) you wish to return

• Reason for return

• Preference: refund or exchange

Sample Email Template:

Subject: Return Request for Order #[Order Number]

Dear Chic Soul Store Team,

I would like to return/exchange the following item(s) from Order #[Order Number]:  
- [Product Name] in [Size/Color]  
- [Product Name] in [Size/Color]  

Reason: [Too Small/Too Large/Changed Mind/etc.]  
I prefer: [Refund to original payment method/Exchange for [Product Name & Size]]  

Please advise next steps.  

Best regards,  
[Your Full Name]  
[Your Contact Number]  

Step 2: Wait for Approval

We’ll respond within 24-48 hours with:

• Return authorization number

• Return shipping address

• Instructions (if applicable)

Step 3: Ship Your Return

• Pack items securely in original packaging

• Include the original invoice copy

• Ship to provided address using a trackable method

• Recommended: Purchase shipping insurance

Step 4: Receive Your Refund/Exchange

• Refunds: Processed within 5-7 business days after we receive your return

  • Original payment method (Visa/MasterCard/JCB/PayPal)

  • Allow 1-2 billing cycles for bank processing

• Exchanges: Shipped within 3 business days after return receipt

3. Non-Returnable Items

The following cannot be returned/exchanged:
❌ Final sale items (marked “SALE” or “CLEARANCE”)
❌ Used, damaged, or altered merchandise
❌ Items without original tags/packaging

4. International Returns

• Return shipping costs are the customer’s responsibility

• Mark package as “Returned Goods” to avoid customs fees

• We cannot refund original shipping costs

5. Damaged/Defective Items

Contact us within 48 hours of delivery at [email protected] with:

• Photos of damaged item(s)

• Packaging photos
  We’ll arrange a free replacement or refund.

Why Our Customers Love Shopping With Us

✨ 15-Day Worry-Free Returns
🔄 Easy Exchange Process
💸 Quick Refunds

Questions? We’re happy to help!
📧 Email: [email protected]
🌐 Live Chat: Available on www.chicsoulstore.com