At Chic Soul Store, we’re committed to making your shopping experience seamless from checkout to delivery. Below you’ll find everything you need to know about our shipping options and return process.
Shipping Information
Order Processing Time
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All orders are processed within 1-2 business days (excluding weekends and holidays)
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You’ll receive a confirmation email with tracking information once your order ships
Shipping Options
We offer two convenient shipping methods to meet your needs:
1. Standard Shipping – $12.95
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Carriers: DHL or FedEx
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Delivery Time: 10-15 business days after dispatch
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Features:
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Trackable service
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Faster delivery option
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Recommended for time-sensitive orders
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2. Free Shipping
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Carrier: EMS
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Minimum Order: $50+
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Delivery Time: 15-25 business days after dispatch
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Features:
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Cost-effective option
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Basic tracking available
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International Shipping Notes
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We ship worldwide (excluding parts of Asia and remote regions)
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Customs/duties may apply depending on your country’s regulations
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Delivery estimates don’t include potential customs delays
Tracking Your Order
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You’ll receive a tracking number via email when your order ships
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Use this number on the carrier’s website for real-time updates
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Contact us if your package shows “delivered” but hasn’t arrived
Returns & Exchanges
Our Return Policy
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Return Window: 15 days from delivery date
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Condition Requirements:
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Items must be unworn, unwashed
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Original tags must be attached
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Must include original packaging
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How to Return an Item
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Contact Us: Email [email protected] with:
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Your order number
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Item(s) you wish to return
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Reason for return
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Whether you want a refund or exchange
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Wait for Instructions: We’ll respond within 24-48 hours with:
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Return authorization number
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Return shipping address
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Any special instructions
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Ship Your Return:
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Pack items securely
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Include original invoice
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Use a trackable shipping method (recommended)
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Refund Processing
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Timeline: 5-7 business days after we receive your return
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Method: Refunded to original payment form
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Note: Allow 1-2 billing cycles for bank processing
Exchanges
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We’ll ship your replacement within 3 business days of receiving your return
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Free shipping on all exchanges
Non-Returnable Items
The following cannot be returned:
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Final sale items (marked “SALE” or “CLEARANCE”)
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Used or damaged items
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Items without original tags/packaging
Damaged/Defective Items
Contact us within 48 hours of delivery at [email protected] with:
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Photos of the damaged item(s)
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Photos of the packaging
We’ll arrange a free replacement or refund
Why Shop With Chic Soul Store?
🚚 Fast Order Processing
🌍 Worldwide Shipping Options
🔄 Easy 15-Day Returns
💳 Quick Refund Processing
Need Help? Contact our customer service team:
📧 Email: [email protected]
🌐 Online Chat: Available on www.chicsoulstore.com