Welcome to Chic Soul Store! These Terms and Conditions govern your use of our website and services. By accessing or shopping on www.chicsoulstore.com, you agree to comply with these terms. Please read them carefully.
1. General Terms
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Eligibility: You must be at least 16 years old to use our services.
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Account Responsibility: Keep your login credentials secure. You are responsible for all activities under your account.
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Accuracy of Information: Ensure all provided information (shipping, payment, etc.) is accurate and current.
2. Products & Services
Product Descriptions
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We strive for accuracy in product descriptions, images, and pricing.
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Minor variations in color or design may occur due to screen settings or manufacturing processes.
Availability
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All items are subject to availability.
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We reserve the right to limit quantities and discontinue products without notice.
Pricing & Errors
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We may correct pricing errors at our discretion.
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Sales tax (if applicable) will be calculated at checkout.
3. Ordering & Payment
Order Acceptance
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Your order constitutes an offer to purchase.
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Order confirmation does not signify acceptance; we reserve the right to cancel orders for any reason.
Payment Methods
We accept:
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Visa
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MasterCard
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JCB
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PayPal
Payment Security
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All transactions are encrypted.
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We do not store your full payment details on our servers.
Order Changes/Cancellations
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Contact us immediately at [email protected] to modify/cancel orders.
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Changes are not guaranteed after order processing begins (1-2 business days).
4. Shipping & Delivery
Shipping Options
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Standard Shipping ($12.95): DHL/FedEx – 10-15 business days after dispatch.
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Free Shipping (Orders $50+): EMS – 15-25 business days after dispatch.
International Orders
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We ship worldwide (excluding Asia and remote regions).
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Customers are responsible for any customs/duties fees.
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Delivery estimates exclude potential customs delays.
Risk of Loss
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Responsibility for products transfers to you upon delivery to the carrier.
5. Returns & Refunds
Return Policy
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Timeframe: 15 days from delivery.
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Condition: Unworn, unwashed, with original tags/packaging.
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Process: Email [email protected] for return authorization.
Refunds
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Processed within 5-7 business days of return receipt.
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Issued to original payment method.
Non-Returnable Items
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Final sale items (marked “SALE” or “CLEARANCE”).
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Used or damaged items.
6. User Conduct & Prohibited Activities
You agree not to:
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Use our site for illegal purposes.
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Attempt to gain unauthorized access to our systems.
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Misrepresent your identity or order information.
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Interfere with site functionality.
7. Intellectual Property
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All content (logos, text, images) is our property or licensed to us.
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Unauthorized use of any materials is prohibited.
8. Limitation of Liability
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We are not liable for:
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Indirect, incidental, or consequential damages.
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Delivery delays beyond our control.
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Minor product variations from website descriptions.
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Our maximum liability is limited to your order amount.
9. Privacy
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Your use of our site signifies acceptance of our Privacy Policy.
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We collect and use data as described in that policy.
10. Changes to Terms
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We may modify these terms at any time.
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Continued use after changes constitutes acceptance.
11. Governing Law
These terms are governed by the laws of [Your State/Country], without regard to conflict of law principles.
12. Contact Us
For questions about these terms:
📧 Email: [email protected]
🏢 Address: 1647 Elk City Road
Indianapolis IN, United States (US)
46214
Why These Terms Matter
🔒 Protect Both Parties
📝 Clear Expectations
🛒 Smooth Shopping Experience
By shopping at Chic Soul Store, you agree to these fair and transparent terms designed to protect both you and our business.
Thank you for being a valued Chic Soul Store customer!